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Privacy Policy for Docflow Labs Inc.
Effective Date: December 3, 2024Docflow Labs Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This document explains how we collect, use, and safeguard your information when you use our website, software platform, and related services (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy and acknowledge that it works in conjunction with our Terms of Service. If you do not agree, do not use the Services.
1. Information We Collect
A. Information You Provide to Us
We collect your name, email address, and other details you voluntarily provide when creating an account. Users may upload documents and content at their discretion, which may include sensitive or confidential information, as outlined in the Terms of Service.
B. Information Collected Automatically
We automatically collect information such as IP addresses, device details, and usage activity to improve the functionality of our Services. Cookies and similar technologies are used to enhance your experience, and you can manage your preferences through your browser settings.
C. Third-Party Integrations
We work with third parties to provide and enhance our Services, including:
- Active Pieces, to support workflow and process automation.
- AWS (Amazon Web Services), for text processing and other cloud functions.
- OpenAI and Anthropic Models, to power document automation and decision-making features.
For more information about how third-party integrations interact with your data, please refer to our Terms of Service.
2. How We Use Your Information
We use your information to operate and improve the functionality of our Services, facilitate integrations, and automate workflows as configured by you or your authorized Builders. We also use your data to communicate updates, promotional content, or service announcements, with opt-out options for marketing emails. Aggregated and anonymized data may be used for research, analytics, or feature development.
3. Data Retention
Uploaded documents are stored securely on Google Cloud Platform (GCP) with encryption and authentication. Retention periods are determined at Docflow's discretion unless you request deletion. Upon request, we delete files within three (3) business days. Refer to our Terms of Service for additional details on data management responsibilities.
4. Data Security
We implement strict security measures, including encryption to protect sensitive data in transit and at rest, role-based access controls to restrict data access to authorized personnel, and authentication layers to ensure only verified users access content stored on GCP. For more details on security practices and user responsibilities, please review the Terms of Service.
5. User Rights and Choices
You may request deletion of files by contacting us at support@docflowlabs.com. We will process your request within two (2) business days. You can also opt out of promotional emails via the unsubscribe link in each email. These rights are subject to limitations as outlined in our Terms of Service.
6. Sharing Your Information
We do not sell your personal information. However, we may share it under these circumstances:
- With trusted service providers like AWS and Resend, which assist with platform operations, email services, and analytics.
- As required by law, to comply with legal obligations or enforce our rights.
- In the event of a merger or acquisition, your information may be transferred.
Please refer to our Terms of Service for additional details on data ownership and confidentiality obligations.
7. Marketing and Communications
We reserve the right to send users promotional emails about our Services. Our email provider, Resend, tracks email open rates and shares this data with us to improve communication strategies. Users may unsubscribe from these communications at any time using the link provided in our emails.
8. AI Usage
Our platform incorporates AI tools for document processing and decision-making. Users are responsible for ensuring AI outputs are appropriate for their specific use cases. For detailed terms on AI usage and limitations, see the Terms of Service.
9. Children's Privacy
As stated in our Terms of Service, our Services are not intended for individuals under the age of 18. We do not knowingly collect or process data from minors.
10. Contact Us
If you have any questions about this Privacy Policy, the Terms of Service, or your rights, please contact us at:
Docflow Labs Inc.
Email: support@docflowlabs.com